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P39 App

Help articles and tips to use the P39 app to access the loyalty program as a guest and a member.
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  • How does the P39 app and loyalty program work?

    When you sign up for an account, you automatically join the loyalty program and can earn points and redeem them for exclusive rewards. If you are a Padel39 member, you get an exclusive (black) memb...
  • What's the difference between the loyalty tiers?

    Tiers are based on total minutes played in the last 90 days: Green (0 minutes, the starting level), Bronze (180 minutes), Silver (800 minutes), and Gold (1,600 minutes). Each tier has a different p...
  • How do I earn points?

    You can earn points in two ways. You earn 1 point for every minute played. A 60-minute session earns 60 points, a 90-minute session earns 90 points — automatically, no check-in needed as points syn...
  • How do I redeem my points?

    You can redeem your points directly through the P39 app. Simply click on any reward you'd like to claim.
  • What rewards can I claim?

    We have an ever-growing list of exciting rewards. They can include discounts on future purchases, free items, exclusive offers, or even VIP experiences!
  • If I book through the Playtomic app, do I still earn points?

    Yes, points pull automatically from Playtomic each night via the app, so as long as you're booking under your Playtomic account, your points will show up.
  • Do my points expire?

    Never. Your points don't expire, so they'll be there whenever you're ready to redeem.
  • Can I combine multiple discounts when redeeming my credit (stacked discount)?

    No, combining multiple discounts is not allowed. Only one discount or promo code can be used per visit. This also applies when redeeming credits or vouchers. This way, we keep it fair for everyone.
  • Where are my points?

    If your points are not showing immediately after play, know that points sync overnight from Playtomic, so there can be up to a 12-24-hour delay after your session. If they still haven't appeared af...
  • Can my guests earn points?

    Yes definitely - guests can earn points too! They'll just need to download the P39 app and create their own account. Points are tied to individual accounts, so make sure they're set up before hitti...
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